Frequently Asked Questions

OpenDocs is a documentation platform for teams that need a fast, clean place to write, organize, and publish their knowledge. You write in a modern block editor, group pages into spaces, and publish each space as a branded documentation portal on your own domain. Think of it as a hosted home for product docs, help centers, internal handbooks, API references, and standard operating procedures — without running a static-site generator or maintaining your own infrastructure. Everything is cloud-hosted, so your team just signs in and writes while OpenDocs handles hosting, navigation, search, and delivery.

OpenDocs is built for software teams, startups, and any organization that publishes documentation for customers or staff. Product and engineering teams use it for developer docs and API references; support teams use it for help centers and knowledge bases; operations teams use it for SOPs, onboarding guides, and internal wikis. If you have ever wrestled with a wiki that nobody updates or a docs pipeline that only one engineer understands, OpenDocs gives you a writing experience anyone on the team can use, with publishing and branding controls that keep the result looking professional.

No. You can start your 14-day free trial without entering any payment information, and during the trial you get the full set of Pro features so you can evaluate OpenDocs properly. A card is only required when you decide to upgrade to Pro or Enterprise. One thing to note: custom-domain publishing is not available during the trial — you can build and preview everything, then connect your domain once you upgrade.

When your 14-day free trial ends, your account automatically downgrades to the free tier, which allows 1 space and 1 member. Nothing is deleted — your content is preserved exactly as you left it. You simply lose access to the paid limits and features until you upgrade. You can move up to Pro or Enterprise at any time from your billing settings, and your existing spaces and pages become fully available again.

The Free Trial is a 14-day evaluation with all Pro features and no credit card; after it ends the account drops to 1 space and 1 member. Pro, at $55/month (or $45.65/month billed annually), unlocks unlimited spaces and members, custom-domain publishing, and custom themes, and includes 5 members. Enterprise, at $99/month (or $82.50/month billed annually), includes everything in Pro plus analytics and insights, PDF export, Markdown export, API access with full API docs, removal of the "Powered by" badge, SSO/SAML, audit logs, and priority support; it includes 10 members. AI features and GitHub Sync are available on every plan.

Enterprise is our plan for larger organizations that need advanced access control and reporting. It starts at $99/month (or $82.50/month billed annually) and includes 10 members, with additional members billed at $10/member/month on monthly billing or $8/member/month on annual billing. On top of everything in Pro, it adds analytics and insights, PDF and Markdown export, API access with full API documentation, SSO/SAML sign-in, audit logs, priority support, and the option to remove the "Powered by" badge from your published docs.

Both paid plans include a set number of members and let you add more as your team grows. Pro includes 5 members; additional members cost $5/member/month on monthly billing or $4/member/month on annual billing. Enterprise includes 10 members; additional members cost $10/member/month monthly or $8/member/month annual. For example, a team of 8 on Pro monthly pays the $55 base plus 3 extra members at $5 each, for $70/month. The same team on annual billing pays $45.65 plus 3 at $4, for about $57.65/month. Readers never count toward your member total — only people who edit and manage docs do.

Annual billing is cheaper if you plan to stay for the year. Pro is $55/month on monthly billing or $547.80/year, which works out to $45.65/month. Enterprise is $99/month monthly or $990/year, which works out to $82.50/month. Annual billing also lowers the per-member add-on rate: $4 instead of $5 on Pro, and $8 instead of $10 on Enterprise. If you are still evaluating or expect your team size to change a lot, monthly billing keeps you flexible; if you are committed, annual billing saves roughly two months of cost per year.

Yes. You can upgrade or downgrade at any time from your billing settings, and changes take effect immediately. Upgrading unlocks the new plan's limits and features right away; downgrading applies at your next billing cycle, so you keep what you paid for until then.

No. Readers are always free, and there is no limit on how many people can read your published documentation. You only pay for team members who edit and manage content. This means you can publish public docs to an unlimited audience without any per-reader cost.

GitHub Sync connects a space to a GitHub repository so your documentation and your repo stay in step, and it is available on every plan. You authorize the connection with a GitHub Personal Access Token. From GitHub to OpenDocs, a push webhook fires whenever you commit, and OpenDocs fetches the changed Markdown files and updates the matching pages. From OpenDocs to GitHub, saving a page commits its Markdown back to the repo along with YAML frontmatter capturing the title, slug, order, and parent. That means writers can work in the OpenDocs editor while engineers work in the repo, and both sides converge.

OpenDocs includes conflict detection for exactly this case. If a page is edited on both sides before they sync, OpenDocs flags the conflict instead of silently overwriting one version. You get a side-by-side comparison of the two versions and choose which one to keep. This keeps two-way sync safe to use even when a writer and an engineer touch the same page at the same time.

OpenDocs AI features — the AI Write Assistant, AI Writer Improver, and AI Translations — are powered by Claude, Anthropic's state-of-the-art AI model, and they are available on every plan. They use a bring-your-own-key model: you connect your own Anthropic API key in account settings, and OpenDocs uses it to draft new content, improve the tone and clarity of what you have written, and translate pages into other languages, all without leaving the editor. Because you supply the key, you stay in control of usage and cost.

OpenDocs does not charge extra for AI, and it does not mark up your usage. Because the AI features are bring-your-own-key, all AI usage is billed directly through your own Anthropic account at Anthropic's rates. You add your Anthropic API key once, and any AI writing, improving, or translating you do draws on that account. This keeps AI available on every OpenDocs plan, including the Free Trial, with no separate AI fee from us.

AI Translations can translate your content into 38 languages using your own Anthropic API key. You write a page once and generate translated versions from it. When you update the source page, you can re-run the translation to bring the other languages back in line, so your localized docs do not drift away from the original as it changes. Like the other AI features, translation usage is billed through your Anthropic account.

Yes. On Pro and Enterprise you can publish a space on your own custom domain, so your documentation lives at your brand's address rather than a shared one. Custom-domain publishing is not available during the free trial — you can prepare and preview your docs while trialing, then connect your domain once you upgrade to a paid plan.

Yes. Pro and Enterprise include custom themes, so your published portal can match your brand's colors and look rather than a generic template. Enterprise additionally lets you remove the "Powered by" badge for a fully white-labeled result. Combined with custom-domain publishing, this lets your documentation read as a native part of your own product.

You control visibility per space. A space can be public, so anyone with the link can read it with no account required, or it can be restricted so only the right people get in. Public docs are ideal for product and API documentation you want indexed and shared; restricted access suits internal handbooks and SOPs. Reader access is separate from your team's editor accounts, so opening docs to readers never means giving them editing rights.

Yes. Published OpenDocs pages are server-rendered HTML with clean URLs, so search engines can crawl and index them normally. Publishing on your own custom domain keeps that SEO value under your brand rather than a third-party subdomain. If your goal is documentation that customers can find through search, published spaces are built to be indexable out of the box.

We accept all major credit and debit cards through Stripe, our payment processor. Payments are processed securely by Stripe, and OpenDocs never stores your full card details. Subscriptions renew automatically on your chosen monthly or annual cycle.

Your credit card charge will appear from Barrdega Sistemas NA, LLC, either monthly or yearly depending on your subscription plan. If you do not recognize a charge, contact us and we will help you identify it.

Yes, and in more than one way. Enterprise includes Markdown export and PDF export for your spaces. On top of that, GitHub Sync — available on every plan — continuously writes your pages back to a GitHub repository as Markdown with YAML frontmatter, so your content stays mirrored in a format you own. Your documentation is never locked in.

You can cancel at any time from your billing settings. When you cancel, your subscription runs to the end of the period you have already paid for, and you keep access until then; it simply does not renew afterward. After the paid period ends, the account returns to the free tier and your content is preserved. If you need help canceling or have a billing question, reach our team through the contact page.

If you're not satisfied, contact us within 14 days of your purchase for a full refund. If you have any questions about billing or a specific charge, get in touch through our contact page and we will help.